How to Book + What to Expect

Booking Process

Step 1: Submit a Quote Request

  • Visit havesomecharisma.com and complete the quote request form.
  • Expect a response within 24–48 business hours.

Step 2: Review & Accept Your Quote

  • You’ll receive a detailed quote via our contracting platform, 17Hats.
  • The quote can be adjusted, rejected, or accepted.

Step 3: Secure Your Booking

  • Upon acceptance, a contract will be emailed via 17Hats, and an invoice will be sent through Square.
  • A 50% deposit is required to confirm your event.
  • Deposits can be split into three payments.
  • For events booked within seven days, full payment is required unless otherwise discussed.

Step 4: Final Confirmation

  • Your event is confirmed once the contract is signed and the deposit is received.
  • Please note: Deposits are nonrefundable but transferable but are subject to a rescheduling fee.

Last-Minute Bookings

  • For events within a week, call us directly at 301-852-4400.
  • Last-minute orders are subject to a rush fee.

Delivery & Service

Delivery Details

  • We provide a 30-minute delivery window, approximately one hour before your event start time.

Service Options

  • Standard Service: Includes buffet setup, service, cleanup, and all buffet equipment, serving utensils, disposable plates, napkins, and cutlery.
  • Starts at $650.00 for 2 hours; additional time incurs extra charges.
  • Stoneware Setup: Features heating pads under white stoneware, formal setup, light table decor (if applicable), plates, napkins, utensils, as well as breakdown and pickup.

Customization

  • If you have specific themes, décor, or color schemes, please let us know.

    Equipment & Supplies

    Included

    • Disposable serving utensils (delivery service)
    • If full service is booked, serving utensils, disposable plates, napkins, and cutlery are included at no extra cost.

    Available for Purchase

    Plates
    — White biodegradable plates (8.5″): $15.00 for 25 plates
    — Hard plastic white plates with gold or silver rims (8.5″): $15.00 for 12 plates
    — Small bites plates (7″): Pricing varies

    Napkins
    — White Vanity Fair (6.5″ x 6.35″): $10.00 for 110 napkins

    Utensils
    — Black individually packed fork, knife, and spoon: $0.75 each.
    — Silver heavy-duty cutlery: $1.25 each.

     

    Additional Items

    • Disposable beverage buckets: $30.00 each
    • Disposable beverage dispensers: $30.00 each
    • Disposable chafing dishes: $18.50 each
    • Disposable tablecloths (black & white): $4.00 each
    • Hotbox (holds up to 8 half pans): $80.00

    FAQ

    What form of payment do we accept?

    Debit, credit, Apple Pay, Google pay, PayPal, and Afterpay

    Can I make changes once my event is confirmed?

    You can make changes up to 2 weeks before your event. Headcount increases only can be made up to 1 week before your event.

    What is the cancellation policy?

    Deposits are non-refundable but transferrable and are subject to a rescheduling fee. Depending on the timing of cancellation, forfeiture of the deposit or full payment may apply.

    How will I keep my food warm?

    Food arrives hot and ready to eat, staying warm for about 30 minutes without heating elements. For longer events, we recommend adding disposable chafing sets to your order. ($18.50 ea)

    Do you accommodate last-minute events?
    • Yes, based on availability.
    • Last-minute orders are subject to a rush fee.
    • Submit a quote request, then call us at 301-852-4400.